JWCS Debt Collection Information



	Debt Collection (Tenancy Arrears only) - Information

	Our Debt Collection (Tenancy Arrears) Service is tailored to suit your exact requirements. It is therefore essential that the information you provide is recent, relevant and as accurate as possible when selecting and ordering this Service. Please change your Invoice/Business Terms and Conditions to include an additional term that states that you will "add all reasonable debt recovery costs to the debt". You should then be able to recoup the cost of our Service. Standard and Premium Service. Your debtor will be contacted demanding payment within 7 days. This will then be followed with a telephone call and then again by letter (if required)on day 8. If the debtor fails to comply with the demand, your case can be transferred to either a Statutory Demand stage or direct to County Court. JWCS will advise you on the best course of action if this situation arises. Premium Service. In addition to the above, our New Premium Service includes both a Hand Delivered Notification by a JWCS Enforcement Officer and photographic Proof of Attendance emailed directly from the property, Date and Time stamped. If contact is made at the property address, the Enforcement Officer will negotiate with the debtor directly, explaining in detail the procedure required to resolve the situation. JWCS will also add to the debt, Statutory Interest (Business to Business debts only) at 8% above base rate and Statutory Compensation, which starts at £40.00. So in many cases, the cost of the Debt Collection Service can be recouped. To request JWCS undertaking of Residential Rent Arrears Recovery on your behalf, please instruct us here

	Debt Collection (Tenancy Arrears only) - Some Frequently Asked Questions

	What type of debts do you collect? At present, JWCS only collect genuine Tenancy Arrears i.e. a tenancy agreement must already be in force. What is your success rate for this service? It is currently 85% for full collection, without resorting to Court action. I have seen free Debt Collection Letter templates, why don't I just use one of these? They do not work! We assume that you have already contacted the debtor on numerous occasions to no avail. Using a template will have no effect because the request for payment is still direct from you. Once your debtor realises that you have instructed a Debt Recovery Company, they are far more likely to comply and pay. What is the Debt Collection Letter Service about? The debtor needs to realise the gravity of the situation and that you are very serious about recovering payment. A formal letter from an established Debt Recovery Company can produce swift results. We produce a tailor-made letter matching your particular requirements, dispatched 1st class delivery. We then support the postal correspondence with a phone call, emails and SMS text messages (if this information is supplied). If my debtor pays me after you send the letter, do I owe you anything else? No, you do not owe us anything else. You only pay us £35.00 (Standard) or £75.00 (Premium) for the Debt Collection Letter and Telephone Service, the debtor pays you direct in all cases. We do not accept any monies from the debtor or set or arrange any repayment plans. What happens if the debtor does not pay me after the Debt Collection letter is received? While the majority of debtors do pay, some may ignore the letter. In these cases, we will either set up a County Court Claim Account on your behalf or we can arrange for a Statutory Demand to be issued. JWCS will always advise you of the best course of action available to secure your debt.
	If you have any further questions or need to discuss your requirements further, please call 0782 455 3289

	JWCS would welcome the opportunity to earn your trust and to deliver to you the best service. Our work ethos is tailored to provide a personal, comprehensive and professional service throughout and as such, a high percentage of our business is from repeat customers and referrals.

Registered with the Information Commissioner's Office under Notification Number Z1521523

JW Collection Services and JWCS are trading names of J W ENFORCEMENT LTD Company registration number 7636426 VAT number 937 0858 93